Letter

Band 5+: You recently attended a two-day training course, but the course was poorly organised and the materials were outdated. Write a letter to the course organiser. In your letter: explain why you attended the course describe what you were dissatisfied with suggest how the course can be improved

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Note: Both the topic and the answer were created by one of our users.

Dear Sir / Madam,

I am writting this letter to complaining about the unhappy training course I attend yesterday.

To begin with, on 12 April 2026 I was join the painting course at 10 AM. Thus, one of your employee named Diana she has a bad attitude towards me. However, I followed all of the instructions correctly and very carefully, because it is my first experience to join the course. Unfortunately, Diana was mad at me, she said I didn’t focus and my painting was bad, even though from the start I was excited and focus to going through it step by step.

Moreover, when I should be happy, but instead, I am being treated poorly. I feel dissapointed with your staff, I choose the course because of they have a good review from social media and the staff are kind and proffesionals.

I hope this situation would never happen again in the future customers, I feel such a shame, because the painting class is only available here.

Sincerely,

Rahma

Word Count: 170

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

course: 4

painting: 3

because: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by stating the course details, explaining the dissatisfaction, and suggesting a desired outcome. However, the letter includes some irrelevant details and could benefit from a more professional tone. To improve, focus on providing specific examples of the employee's behavior and suggest a concrete solution, such as a refund or a different instructor.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more transitional phrases to connect your points smoothly. For example, you could use phrases like 'In addition to this' or 'Furthermore' to introduce additional reasons for your dissatisfaction. Also, ensure each paragraph focuses on a single aspect of your complaint to maintain clarity.

Lexical Resource

The vocabulary used is basic and could be enhanced to express your dissatisfaction more effectively. Instead of saying 'bad attitude,' you could use stronger words like 'unprofessional' or 'disrespectful.' Similarly, vary your word choice to avoid repetition and make your letter more engaging. For example, instead of repeatedly using 'unhappy,' try 'dissatisfied' or 'displeased.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tenses (e.g., 'I attend yesterday' should be 'I attended yesterday'), subject-verb agreement, and article usage. Also, review your sentence structure to ensure it is grammatically correct and easy to understand. Proofreading carefully before submitting your writing can help catch these errors.

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