Letter

Band 9: You recently attended a two-day training course, but the course was poorly organised and the materials were outdated. Write a letter to the course organiser. In your letter: explain why you attended the course describe what you were dissatisfied with suggest how the course can be improved

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Dear Manager,

I am writing to complain about a training course I recently attended at your company.

The course was called “Business Communication Skills” and it took place from 10 to 14 May. I decided to join because I wanted to improve my communication skills for work.

Unfortunately, I was very disappointed with the quality of the course. First of all, the instructor often arrived late and seemed unprepared for the lessons. Some of the information was unclear, and there were not enough practical activities. In addition, the training room was uncomfortable. The air conditioning did not work properly, and the equipment frequently had technical problems.

I believe that the course did not provide the level of training that was advertised. Therefore, I would like your company to investigate these issues and improve the quality of both the instruction and the facilities. I would also appreciate a partial refund of the course fee.

I look forward to hearing from you soon.

Yours faithfully,

Polina

Word Count: 164

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

course: 5

training: 3

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Task Response

The letter fully addresses all parts of the task. The candidate clearly identifies the course and dates, provides specific and relevant details regarding the instructor's performance and the facility issues, and proposes clear actions for the manager to take. The tone is appropriately formal and professional throughout. No improvements are necessary as the requirements of the task are perfectly satisfied.

Coherence & Cohesion

The letter is exceptionally well-organized. Each bullet point from the task is addressed in its own logical paragraph, making the progression of ideas effortless to follow. The use of cohesive devices such as 'First of all', 'In addition', and 'Therefore' is natural and helps guide the reader through the complaint without being repetitive or intrusive.

Lexical Resource

The vocabulary used is precise, appropriate for a formal letter of complaint, and demonstrates a high level of control. Terms like 'unprepared', 'practical activities', 'investigate these issues', and 'partial refund' are used accurately within the context. The language is professional and fits the tone required for communicating with a manager.

Grammatical Range & Accuracy

The grammatical accuracy is excellent. There is a good variety of sentence structures, including complex sentences used to link ideas (e.g., 'I decided to join because...'). Punctuation is used correctly throughout, and there are no noticeable errors in tense or subject-verb agreement. The writing is clear and error-free.

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