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Letter

Band 5+: You recently bought a home appliance from a store. However, you noticed some fault in the equipment. Write a letter to the store manager. In your letter • mention when you purchased the appliance • explain the issue with the appliance • express what you want the store manager to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows:

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Note: Both the topic and the answer were created by one of our users.

I am writing this letter to register a complaint regarding a defect found in a refigrator, which I had recently purchased from you. I ordered this product online on March, 20 from 2025 edition of ultron series and my order no is 27619 . Delivery was on time, but after package opening I found some brokage on a freezer door, visible on it’s upper side. Due to which, door can not be closed completely, consequently it is hindering the refrigerater from proper functioning.

As per warranty, if the isuse is due to manufacturer fault, then I have a right of applying for a new substitute or a full return would be made. As the issue is viable; therefore, I demand an immediate replacement with a new piece of refrigerator of same model from the 2025 edition. If you are unable to provide this specific item, then kindly refund my money. I hope my issue will be resolved on urgent basis.

Looking forward for an early hearing from you.

Yours faithfully,

Amna Tariq

Word Count: 172

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses all parts of the task. Minor improvements in clarity and organization would enhance the response.

Coherence & Cohesion

5.5

The letter's message is mostly clear. However, some grammatical errors and awkward phrasing affect the overall flow and cohesion. Improved sentence structure and transitions would significantly improve readability.

Lexical Resource

The vocabulary used is appropriate for the context. However, a wider range of vocabulary and more precise word choices would demonstrate a higher level of lexical resource.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impact clarity and fluency. Significant improvement in grammatical accuracy is needed to achieve a higher score.

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