Letter

Band 4+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

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Dear sir or madam,

I am writing this letter to know you that i brought a knife from you store and there was an issue with it I called the shop but their was no action taken I hope you can fix the costumer service.

I brought this chef knife last week it was working well I cut a lot of veggies with it unfortunately on Friday the handle got broke and I cut my self I guess it was not glue properly I do have knifes in the past and those knifes are still in good condition but this was unexpected I never had this before.

I am really disappointed on this first on service second the knife I have a 3 years warranty i spent 300 dollars on this it’s too much for me but I have no choice so please can you fix this hope to hear from you soon.

Yours faithfully,

Sandeep Singh

Word Count: 157

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

knife: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements by describing the problem, explaining the lack of action after the call, and stating the desired resolution. However, the content could be more detailed and better organized. The tone is somewhat informal for a formal complaint. To improve, provide more specific details about the call to the shop (e.g., date, person spoken to, exact response) and clearly state the desired action (e.g., refund, replacement) instead of just asking to "fix this."

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of information could be improved. Consider structuring your letter with a clear introduction stating the purpose, followed by paragraphs detailing the problem, the lack of action after your call, and your desired resolution. Using more explicit transition words and phrases would also help to connect your ideas more smoothly.

Lexical Resource

The vocabulary used is basic and somewhat repetitive. To enhance your lexical resource, try to incorporate a wider range of synonyms and more specific terms related to the issue. For example, instead of just saying 'issue,' you could use words like 'defect' or 'malfunction.' Also, be careful with word choice; for instance, 'brought' should be 'bought'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, correct article usage (a/an/the), and subject-verb agreement. For example, 'I am writing this letter to know you that i brought a knife' should be 'I am writing this letter to inform you that I bought a knife.' Proofreading carefully and focusing on sentence structure will improve your grammatical accuracy.

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