Letter

Band 4+: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

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Dear Sir or Madam,

I’m writing to express my dissatisfaction about your oven. In fact, after buying It I tried to cooke a cake in It however it didn’t work. I iposted the temperacture and the program but oven staied turn off. Furthermore, I decided to call the shop to aske some assistent, your employed was so unkind and he seid me that was my problem. Moreover, he affirmed that maby I wasn’t able to use a simple home appliances. I hope that It isn’t that the type of service you give in your shop.

After this enconvinient, I would like a refund or some help to understand why my oven dosen’t work. Especially becouse it have had an expensive price. In addition, I did a bed rewieu on your website shop.

I meight that was only an missing undertending. Anyway, I believe that is not the right way to treat the cliente.

I look ferward to your reply.

Best regards,

Lisa.

Word Count: 162

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task, describing the problem, explaining the phone call, and stating the desired action. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more precise language and proofreading for grammatical accuracy.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between paragraphs to guide the reader. For example, you could start a new paragraph when transitioning from describing the problem to explaining the phone call. Also, ensure each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is basic and lacks precision. To improve, try to incorporate a wider range of vocabulary that is more specific to the context. For instance, instead of 'unkind,' you could use 'unhelpful' or 'dismissive.' Also, be careful with spelling ('temperacture,' 'staied,' 'enconvinient,' 'rewieu,' 'meight,' 'undertending,' 'cliente,' 'ferward').

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay attention to verb tense consistency (e.g., 'cooke' should be 'cook'), correct subject-verb agreement, and proper use of articles and prepositions. For example, 'aske some assistent' should be 'ask for some assistance,' and 'he seid me' should be 'he said to me.' Also, work on sentence structure to avoid awkward phrasing.

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