Band 9: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Task 1 ( general)

Dear Sir/Madam,

I am writing to complain about a washing machine I purchased from your shop last week.

The machine worked normally for the first two washes, but it has now stopped draining water completely, leaving clothes soaking wet at the end of each cycle. I have checked the settings and followed the instructions in the manual, but the problem has not been resolved.

I telephoned your shop the following day to report the fault, and I was told that a technician would contact me within 48 hours to arrange a repair. However, over a week has now passed and I have not received any call or visit, despite this assurance.

I would like to request that you either send a technician to repair the machine as a matter of urgency or arrange a full refund, as I have now been without a working washing machine for over a week.

I look forward to hearing from you soon.

Yours faithfully,

Aisha Rahman