Band 6+: You recently bought a product online, but when it arrived, it was damaged. Write a letter to the customer service team of the company. In your letter: * explain what the product is * describe the condition in which it arrived * say what you would like the company to do Write at least 150 words. You do NOT need to write any addresses.

Dear Sir/Ma’am,

I am writing to express my dissatisfaction with the destructed item I received from your company which I ordered online on Monday. I hope you will consider the points outlined below and take appropriate action.

To begin with, I would like to provide some context regarding the matter. I placed my order for Revlon Makeup and brushes set on your website on Monday, 14 April 2025 which was supposed to be delivered within 3-4 business days. However, my package was delayed for 12 days.

Furthermore, I would like to highlight the main issue in more detail. The promotion on the makeup and brushes set promised to have foundation, concealer, highlighter, bronzer, lip tints and 15 brushes of distinct sizes. The packaging of the products was too untidy, and it came to my instinct that the foundation bottle was leaking. Plus, I was not having exact brushes in the box as well as, I am dissatisfied with the broken highlighter pallet.

I would appreciate it if you could give me a full refund for my order or if possible to replace my products within the accurate time. I believe this step would help resolve the issue.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours faithfully,

Hasan