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Letter

Band 5+: You recently bought an electronic gadget from an online store, but it arrived defective. Write a letter to the customer service department of the store. In your letter: Explain the problem with the product. Describe what steps you have already taken to resolve the issue. State what you would like the company to do.

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Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I am writing to express my disappointment with the recent purchase of a new Airpod from your esteemed digital platform, Amazon. One bud of the pair is found defective and I hope you will take prompt actions to replace this as soon as possible.

To commence with, as a loyal customer and reading a wide range of positive reviews and ratings, I decied to purchase the “JBL Airpod” from your store. Upon receiving the product, when I connected the buds, surprisingly I was not able to hear with the right bud and I thought it would be something bluetooth connection error or needed charging. After multiple attempts, I figured out that the left bud work only and right one is a defective product.

I would like to request you to take prompt actions to replace the earbud as soon as possible or to issue me a full refund. I hope you will provide me with a best resolution shortly.

Yours sincerely,

Sabbir Ahmed

Word Count: 165

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6.5

The letter adequately addresses all parts of the task. However, more detail could be provided in explaining the issue and steps taken to resolve it.

Coherence & Cohesion

5.5

The letter is generally easy to follow, but the flow could be improved with smoother transitions between paragraphs and ideas. The structure is sound, but some sentences could be more concise and impactful.

Lexical Resource

The vocabulary used is appropriate for the context, but a wider range of vocabulary and more precise word choices could enhance the letter's impact. Some phrases could be more sophisticated.

Grammatical Range & Accuracy

While the letter is understandable, there are several grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial for a higher score.

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