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Letter

Band 7+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I hope this letter reaches you in a healthy and positive vibe. I am writing to express my disappointment regarding the unprofessional behavior of your staff with the customers.

Primarily, let me explain: I bought some train tickets for a journey a week in advance, and when I went to the station to catch the train, I was told I could not use the tickets, as the fares have been revised and I need to pay an extra amount.

Furthermore, when I asked for notice regarding the revised fares, the information desk refused to provide any proof or documents and closed the counter for a break. That was totally a rude gesture by a renowned company’s representative.

Lastly, I would like to suggest that your staff requires ethical training to serve the customers effectively and provide better service.

I hope this will help you to understand the situation better.

I am looking forward to a positive response from your side soon.

Yours Faithfully,

Nasim Afzal

Word Count: 167

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task. The description of the problem and the suggestion for improvement are clear. Minor improvements could enhance the response.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphs are logically structured. Minor improvements in flow and transitions would enhance the score.

Lexical Resource

The vocabulary used is appropriate for the context. A wider range of vocabulary and more precise word choices would improve the score.

Grammatical Range & Accuracy

While the grammar is mostly correct, there are a few errors that detract from the overall fluency. Improving grammatical accuracy will significantly enhance the score.

Answers On The Same Topic:

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