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Letter

Band 6+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to you to express my disappointment regarding the tickets that I purchased online for an excursion a few days ago, and the behavior of staff on the railway station.

Primarily, the main issue was the details on the tickets. The ticket checker asked me that some details on the tickets were missing. Also, the QR Code on the tickets are not working. Furthermore, the same error was on the soft copy of e-tickets.

I am dissatisfied with the staff because they were failed to solve this problem. I went to the ticket booking station, but they said it is a technical error. In addition, I asked them to replace the tickets with new one, and they said it’s against their policy. My whole journey went in a wane.

From my perspective, the train company should need to update their digital application and eliminate the problem of missing details on e-tickets. This will save precious time of passengers and make their excursion successful without any impediment. In particular, it is my request to refund me the money of those tickets that I bought.

I hope you will give priority to this matter.

Yours Sincerely,

David

Word Count: 201

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

tickets: 6

details: 3

their: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses the task by describing the problem with the tickets, expressing dissatisfaction with the staff, and suggesting actions for the train company. However, the description of the problem with the tickets could be more specific, and the suggestion for the train company could be more detailed.

Coherence & Cohesion

6

The letter is generally coherent and cohesive, but there are some lapses in coherence and cohesion. The organization of ideas could be improved for better flow, and the use of cohesive devices could be more consistent to enhance the overall coherence.

Lexical Resource

6

There is a good range of vocabulary used, but some inaccuracies and awkward phrasing are present. Additionally, more sophisticated and natural language could be used to express ideas more effectively.

Grammatical Range & Accuracy

6

While a variety of grammatical structures are attempted, there are noticeable errors in punctuation, verb tense consistency, and sentence structure. Proofreading for these errors and using a wider range of complex structures would enhance the overall grammatical accuracy.

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