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Letter

Band 6+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

Hi, I am writing this letter to let you know that I was very disappointed with your train service. I hope you can treat my complaint seriously and improve the quality of service in the future.

To explain what problem I have, I want to give a detailed story of mine to you. Yesterday, I visited the Toronto station to go to London for a personal trip. I already purchased train tickets a week ago via your company’s website. However, I couldn’t take the train because my ticket number couldn’t be found in the system. So I had to buy other tickets to go to London in time.

The staff at the front desk was very friendly, but they did not provide satisfactory service. She didn’t seem to know how to deal with this situation and it took her a tremendous amount of time to refund the ticket and rebook it. In particular, it seemed to be having a hard time using the computer system.

So I think it would be good if your company upgraded the computer system and manual in the situation. I hope you consider my suggestion and I’m looking forward to your reply.

Yours sincerely,

Dayoung Lee

Word Count: 205

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Overall Band Score

6.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
train: 3
service: 3
Try using synonyms for the above words

Task Response

6
The letter adequately describes the problem with the tickets and expresses dissatisfaction with the staff. However, the letter could have provided more specific details about the staff's unhelpfulness and the impact it had on the writer. Additionally, the suggested action for the train company is somewhat vague and could be more specific in addressing the issues raised.

Coherence & Cohesion

7
The letter is generally coherent and cohesive, with ideas presented in a logical order. However, there are some minor lapses in coherence, such as the abrupt transition between describing the problem and expressing dissatisfaction with the staff. Additionally, the paragraphing could be improved for better organization of ideas.

Lexical Resource

6
The vocabulary used is sufficient to convey the message, but there is a lack of variety and sophistication in the choice of words. The letter would benefit from a wider range of vocabulary and more precise language to express the writer's concerns effectively.

Grammatical Range & Accuracy

7
The letter demonstrates a fairly wide range of grammatical structures, and the majority of the language used is accurate. However, there are some instances of awkward phrasing and minor grammatical errors that could be improved for a higher score.

Answers On The Same Topic:

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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