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Letter

Band 6+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing this letter to express my dissatisfaction arising from the train staffs unethical and unresponsive behavior. I bought tickets on 24th March, 2024, a week prior to my journey from online platform “E-sewa”. However, upon my arrival on the scheduled date, I was mistreated and no efforts was shown in resolving the issue.

Although, I am aware that technological glitches occur frequently, they showed cavalier approach. They cited the issues saying their scanner couldn’t decipher my ticket. This exacerbated the situation even further.

Being one of the loyal customers, I don’t want your fame get tarnished by such inappropriate behaviors. I have few suggestions that my resolve such misunderstanding in near future. 1) Focus on rebuilding robust e-platform for ticket. 2) Staffs should be given customers care related trainings.

I hope, you will consider my suggestions and forestall such unfavorable situations in near future.

Regards, Pramod Rijal

Word Count: 151

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6
The letter adequately describes the problem faced with the tickets and expresses dissatisfaction with the staff's behavior. However, the letter could have provided more details about the specific unhelpful behavior of the staff and how it affected the writer. Additionally, the suggested action for the train company is not fully developed and could be more specific in addressing the issues raised.

Coherence & Cohesion

6
The letter is generally coherent and cohesive, with ideas presented in a logical order. However, there are some minor lapses in coherence and cohesion, such as the abrupt transition between describing the problem and suggesting actions. Additionally, the paragraphing could be improved for better organization of ideas.

Lexical Resource

6
The letter demonstrates a good range of vocabulary and the use of some sophisticated language. However, there are instances of awkward phrasing and inaccuracies that slightly affect the overall lexical resource. The writer should aim for more precise and natural language use.

Grammatical Range & Accuracy

6
The letter exhibits a wide range of grammatical structures with generally accurate use of punctuation and grammar. However, there are some errors in punctuation, verb tense consistency, and sentence structure that slightly impact the overall grammatical range and accuracy. Proofreading for these issues is recommended.

Answers On The Same Topic:

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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Band 9

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