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Letter

Band 5+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am glad to see the train company is developing well. But I am writing to express my unsatisfaction about unvalid tickets and unhelpful service and give advice about how to avoid such accidents.

I bought several tickets about one week ago. I did not realize that these tickets could not be used until I wanted to catch the train in the station. Moreover, the staff did not give any explaination or help me figure out the reason. He just asked me to leave. Finally, I had to give up my journey and wasted my holidays.

According to my unhappy experience, I sugget that the train company should inform the customers in advance if there is any changes about the shedule, thus, can help them make change their plan in time. Moreover, stuff should be patient with customers in any cases. I really hope my suggestion can help the company become better in business and service.

Best wishes,

Tony

Word Count: 163

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

about: 4

train: 3

company: 3

tickets: 3

Try using synonyms for the above words

Task Response

The letter addresses the main points of the task but lacks specific details about the ticket issue and the staff's unhelpfulness. It would be better to provide more information about the problem with the tickets and the behavior of the staff to fully address the task.

Coherence & Cohesion

The letter is mostly coherent and cohesive, with a clear structure of introduction, body, and conclusion. However, some sentences are unclear or awkwardly phrased, affecting the overall flow. Try to improve the transitions between ideas for better coherence.

Lexical Resource

There is a good range of vocabulary used, but some words are not the most precise choices. Additionally, there are a few grammatical errors and awkward phrasings that could be improved. Work on using more varied and accurate vocabulary to enhance the lexical resource.

Grammatical Range & Accuracy

While the letter demonstrates a mix of simple and complex sentence structures, there are several grammatical errors present, such as verb tense inconsistencies and punctuation mistakes. Proofreading for grammar and punctuation would help improve the accuracy of the writing.

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You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter – describe the problem you had with the tickets – say why were unhappy with the staff – suggest what action the train company should take

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Band 9

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