Band 7+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

Dear Sir or Madam,

I am writing to you to complain about invalid tickets I bought from your company a week ago and the behavior of your staff on the station.

Primarily the main issue was the details on the ticket. I was told by the checker that there were some missing details on the ticket and the QR code was not working. Moreover, the same problem occurred with the soft copy of e-tickets.

What made me more dissatisfied is that staff failed to solve this issue. I went to ticket booking station and they confirmed the technical problem happened. So, I asked them to replace the ticket as it was your company’s guilt, but they told that was against of their policy. At the end, my whole journey I was excitingly waiting for was spoilt and my money was gone.

I would strongly suggest that you consider updating your digital application in order to eliminate the problem of missing details on the tickets. This will save the precious time of your passengers and guarantee the safety of their payments. In addition, I would be grateful if you could fully refund me the money of my tickets.

I would appreciate your quick action.

Yours faithfully,

Rushana Ulmasova