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Letter

Band 7+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing regarding an issue that I recently faced with a prebooked train ticket with your company. I tried to resolve the issue with the staff at the station to no avail and hope you can address this issue immediately.

I had purchased my tickets online a week in advance to my travel. I was hopeful that my journey would be peaceful as I had planned everything in advance. To my surprise, the staff at the train station stopped me before boarding the train stating that my ticket was not reflecting from their end and that my name was not on the passengers list.

It was later discovered that even though the ticket was booked successfully from my end, it was not properly completed due to a server failure. The staff, who should have taken responsibility for the company-side issue, simply refused to help me and asked to purchase a new ticket.

I request you to please provide a refund for the ticket. I also suggest you to please look into both the software issue that caused this error and also properly train the staff to understand and address such issues in the future.

Yours faithfully,

Chris Stone

Word Count: 203

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

issue: 5

train: 4

ticket: 4

staff: 4

Try using synonyms for the above words

Task Response

8

The letter effectively addresses the task by describing the problem with the tickets, expressing dissatisfaction with the staff, and suggesting actions for the train company to take. To enhance task response further, consider providing more specific details about the inconvenience faced and the impact it had on your journey.

Coherence & Cohesion

7

The letter is well-organized with a clear introduction, body, and conclusion. The ideas are logically presented, and there is a good use of cohesive devices. To improve coherence and cohesion, ensure a smoother transition between the issues faced with the ticket and the staff's behavior.

Lexical Resource

7

There is a good range of vocabulary used appropriately throughout the letter. To aim for a higher score, try incorporating more varied and sophisticated vocabulary to enhance the overall lexical resource.

Grammatical Range & Accuracy

7

The letter demonstrates a wide range of grammatical structures used accurately. Minor improvements can be made in terms of punctuation consistency and sentence structures for a higher score.

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