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Letter

Band 4+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my dissatisfaction regarding train tickets which I purchased online a week ago. I bought these tickets for me and my friends because we want to go out for our vacations. My major mistake was I had only online reservations of those tickets and I by mistake forgot to physically tickets at home.

Even though, I had online tickets for my reservation, staff were not helped me to print new tickets. They could also check online but they did not give any positive response and busy in their other work. Even I asked them to buy new tickets for me still they were rejected.

I kindly request to you to take necessary initiatives to reduce these kind of problems, likewise, there should be 2-3 printers for the customer if they forget their tickets and they can easily reprint their tickets. Along with this, the staff also should be co-operative with the customers to deal their problems. I hope you would take essential steps to resolve this issue.

Yours faithfully,

Veerpal Kaur

Word Count: 177

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

tickets: 9

online: 4

their: 4

Try using synonyms for the above words

Task Response

5.5

The letter adequately addresses the task by describing the problem with the tickets, expressing dissatisfaction with the staff, and suggesting actions for the train company. However, some parts could be more specific and detailed to fully address the task requirements.

Coherence & Cohesion

4

The letter is somewhat coherent and cohesive, but there are some issues with the organization of ideas. Consider restructuring the letter to improve the flow and logical progression of information. Additionally, use transition words to connect ideas more effectively.

Lexical Resource

4

There is a decent range of vocabulary used, but some words and phrases could be more precise and accurate. Try to incorporate more sophisticated and varied vocabulary to enhance the overall lexical resource. Pay attention to word choice and accuracy.

Grammatical Range & Accuracy

4

While the letter demonstrates a reasonable range of grammatical structures, there are some errors in sentence structure, verb tense consistency, and punctuation. Review grammar rules to improve accuracy. Additionally, pay attention to sentence construction for clarity.

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