Band 5+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

Dear Sir or Madam,

Iam writing this letter to express my dissatisfaction with the tickets I bought last week on your winter warmer promotion. Upon attempting to catch a train to London i was rudely advised that the tickets had expired so i could not get on the train.in other words the tickets were only valid for that period only

Moreoverover your front line staff gave me a raw deal, they were uncooperative. instead of politely advising me on a course of action to take they ignored my request.i had to endure 2 hours of waiting to get assisted.

I would appreciate it if your company can reimburse my money at your earliest convenience considering that i missed my appointment

Yours Faithfully

Richard Chirata