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Letter

Band 9: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Dear Sir or Madam,

I hope this letter finds you well. I am writing this letter to submit a complaint against your staff. This incident occurred on Thursday, April 23rd, 2024. I bought two tickets to Paddington from London a week ago, with train number AX456. However, when I arrived at the station, an hour before departure, your staff told me I could not use the tickets and encouraged me to talk with her manager in the customer service room.

Then, I went to the customer service room as mentioned by her. I waited for around thirty minutes to talk with her manager because, apparently, the manager was busy. After that, the manager greeted us harshly; he did not even apologize or explain the reason why my tickets got canceled so suddenly. He also did not provide me with any compensation. That encounter made me feel unhappy.

Because of that problem, I had to buy another ticket to Paddington. To address this matter, I am formally requesting an explanation regarding my tickets and also a compensation.

Thank you for your understanding, and I look forward to hearing from you soon.

Sincerely,

Vanessa

Word Count: 192

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

tickets: 4

manager: 4

Try using synonyms for the above words

Task Response

9

The letter fully addresses all aspects of the task, providing a clear and detailed account of the problem, the reasons for dissatisfaction, and a specific suggestion for action.

Coherence & Cohesion

9

The letter is well-organized and easy to follow. Ideas are presented logically and smoothly, with clear transitions between paragraphs.

Lexical Resource

9

The letter demonstrates a wide range of vocabulary, used accurately and appropriately. The language is sophisticated and natural.

Grammatical Range & Accuracy

9

The letter is grammatically accurate and uses a variety of sentence structures effectively. Punctuation is used correctly throughout.

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