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Letter

Band 7+: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

My name is Ali Ammar, and I am one of your regular passengers. I am writing this letter to complain about an issue, which I suffered with your stuff in my last journey to Luxor.

To explain, I had to pay a second time for the same five seats although I purchased the tickets a week before that date because some numbers on the tickets were lost. The employees were not helpful, and they asked me to pay for the seats or to leave the train. Although they could check the tickets using the barcode reader, they refused to do that.

Thus, not only do I think that you have to examine tickets using barcode readers, but I also think that you may provide online versions from the printed tickets to make it easier for passengers and workers. Moreover, I hope you could repay the extra money I have paid or provide me with a discount for my next journey.

I look forward to hearing from you. If there are any updates, please feel free to contact me.

Yours sincerely,

Ali Ammar

Word Count: 184

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

tickets: 5

Try using synonyms for the above words

Task Response

The letter effectively addresses all aspects of the task, providing a clear description of the problem, the reasons for dissatisfaction with the staff, and a suggestion for improvement.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. However, there are a few minor grammatical errors that slightly affect the flow of the message.

Lexical Resource

7.5

The letter demonstrates a good range of vocabulary and uses it accurately and appropriately. The language is clear and concise.

Grammatical Range & Accuracy

6.5

The letter displays a good command of grammar, but there are a few minor errors that could be improved.

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