Band 9: You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter - describe the problem you had with the tickets - say why were unhappy with the staff - suggest what action the train company should take

Dear Sir/Madam,

I am writing to complain about an issue I faced with my train tickets on February 28, 2025. I purchased them on February 21, 2025, for my journey from Manchester Piccadilly to London Euston. However, when I arrived at the station, I was informed that my tickets were not valid. Despite showing my booking confirmation, the staff did not assist me or explain why I could not use them.

I was also very disappointed with the way the staff handled the situation. They were not helpful and did not make any effort to resolve the problem. When I asked for assistance, they ignored my concerns and did not offer any alternative solutions. This caused me a lot of stress and inconvenience.

I would appreciate it if your company could investigate this matter and provide a fair solution. I expect a full refund for my tickets or another suitable form of compensation. Additionally, I suggest that your staff receive better training to improve customer service.

I look forward to your response and a satisfactory resolution. Please contact me via email or phone at your earliest convenience.

Yours sincerely, Foziljon Yoqubjonov