Band 7+: You recently had an eye examination at a local clinic, but you were not satisfied with the service you received. Write a letter to the manager of the clinic. In your letter: * say when you had the eye test * explain why you are not satisfied with the service * say what you would like the manager to do about

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction with my last visit to your clinic while receiving medical treatment.

As I visited your clinic last Saturday because I was experiencing persistent pain in my stomach, it was impossible for me to go to the city hospital as I did not have any vehicle to drive at that time.

My primary concern is that a patient who comes to the clinic to explain the problem is not properly listened to by the doctor. The same happened with me. After asking my issue, the doctor did not hear me patiently. Even though the doctor did not check my stomach despite of showing my stomach swelling. That made me feel that I did not get appropriate medication without checking proper diagnosis. Therefore, this unprofessional and unsatisfactory experience with my serious medical condition disappointed me a lot.

I would really appreciate it if you make sure that each and every patient gets appropriate body check-up and proper medical examination. The whole staff, including doctors, comply with the regulations of the clinic, which would play a vital role to enhance patient experience and satisfaction level on this clinic.

I hope to get prompt response at your earliest convenience.

Yours faithfully,

Parveen Kaur