I am writing to draw your immediate attentions towards the issue where i missed a flight due to the neglegience of your airline staff .
Last month , i booked a flight with your airline my boarding number was AS32b9. since i reached airport 2 hours before, receptinist told me flight was deleayed for 3 hours due to weather conditions. I was told to wait in sitting zone where she will be informed me about boarding.
To my surprise, after spending 3 hours in sitting zone i asked about flight. Then crew member shoutedon me about late coming. I explained about situation in front of him. Despite knowing the truth, he told me to take next flight on my own cost.
It was disheartning situation for me ,as i had important business meeting. Thefore i had to book another flightby bearing additional cost.
It is clearly airline fault. i request you to return my first flight money and arrange further assistance with me.
Yours faithfully,
Roseline mart.
