Letter

Band 5+: You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter - Explain why you believe the airlines was at fault - Describe the impact of this had on your journey - Say what you want the airlines to do.

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Dear Sir/Madam,

I am writing a complaint about an incorrect e-mail I received from your company which lead to cancellation of my interview.

I recently booked for a journey from london to kent for an interview which was reserved two months before.I registered my booking through my email id where I received most of the updates. On the day of my journey I received a mail from the verified mail-Id from your company saying the flight is delayed for six hours.I contacted the staff and they did not respond.

As the trip was very essentail for my carrer development it lead to many issues realted to my work.On the perticular day I had an interview for a promotion in my role.Along with the career issues it also deducted all my expenses without refund.

I would like to receive full refund of my trip.Additionally , I would like your company to implement help services for customers where they can easily contact in urgent situations.

I hope you would look into my concerns and I look forward for your prompt response.

Yours faithfully,

Anna ben

Word Count: 183

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

received: 3

company: 3

would: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by explaining the airline's fault (incorrect email about delay), describing the impact (missed interview, financial loss), and stating a desired action (full refund and better customer service). However, there are some inaccuracies and omissions: the reason for missing the flight is not clearly linked to the airline's fault (the email said delayed, but the flight was missed), and the impact is not fully described (e.g., how the delay led to missing the flight). The letter also includes irrelevant details (e.g., interview for promotion) and has some language errors that affect clarity. To improve, ensure the explanation of fault is clear and directly connected to missing the flight, describe the impact more specifically, and make the request more precise. Also, proofread for grammar and spelling.

Coherence & Cohesion

The letter has a clear structure with an introduction, body paragraphs, and a conclusion. However, the flow is sometimes disrupted by abrupt transitions and missing connectors. For example, the shift from describing the delay to its impact could be smoother. Use linking words like 'as a result', 'consequently', or 'moreover' to improve cohesion. Also, ensure each paragraph has a clear central idea and that ideas are logically sequenced.

Lexical Resource

The vocabulary is adequate but limited, with some errors in word choice and spelling (e.g., 'essentail' for 'essential', 'carrer' for 'career', 'realted' for 'related', 'perticular' for 'particular'). There is some attempt at formal language, but it is inconsistent. To improve, use more precise and varied vocabulary, and proofread for spelling errors. For example, instead of 'deducted all my expenses', consider 'incurred additional costs' or 'resulted in financial loss'.

Grammatical Range & Accuracy

There are numerous grammatical errors and punctuation issues that affect clarity. For instance, missing articles ('a complaint' should be 'to complain'), incorrect verb forms ('lead' should be 'led'), and run-on sentences. The letter also lacks variety in sentence structures. To improve, practice using a mix of simple, compound, and complex sentences, and ensure subject-verb agreement and correct tense usage. Proofreading for punctuation, such as commas and periods, is also essential.

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Band 9

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Band 5+: You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter - Explain why you believe the airlines was at fault - Describe the impact of this had on your journey - Say what you want the airlines to do.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter – Explain why you believe the airlines was at fault – Describe the impact of this had on your journey – Say what you want the airlines to do.

You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter – Explain why you believe the airlines was at fault – Describe the impact of this had on your journey – Say what you want the airlines to do.

You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter – Explain why you believe the airlines was at fault – Describe the impact of this had on your journey – Say what you want the airlines to do.

You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter – Explain why you believe the airlines was at fault – Describe the impact of this had on your journey – Say what you want the airlines to do.

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You booked a three-day stay at an eco-retreat after reading its website. Write a letter to the manager to make a formal complaint.

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