Band 9: You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter - Explain why you believe the airlines was at fault - Describe the impact of this had on your journey - Say what you want the airlines to do.

Dear Sir or Madam,

I am writing to express my deep satisfaction regarding a missed flight on May 10th from Toronto to Vancouver, which I believe was a direct result of your airline’s mismanagement.

Although I arrived at the airport well in advance, the check-in process was significantly delayed due to understaffing and technical issues at your self-service kiosks. By the time I reached the gate, the boarding had already closed, even though the plane had not departed yet. I was given no prior warning or assistance by your staff during this entire process.

As a result of this delay, I missed an crucial business meeting that was scheduled for the following morning, causing not only reputational damage but also a significant financial loss to my company. In addition, I had to purchase a last-minute ticket with another airline, which was considerably more expensive.

I would appreciate a full explanation of the situation and a reimbursement for the additional ticket I had to buy. I also suggest reviewing your check-in procedures to prevent this from happening to other passengers in the future.

Sincerely,

Gizem Zateri