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Letter

Band 7+: You recently ordered a new laptop from a computer store. When it arrived, you found that it was damaged. Write a letter to the store manager complaining about the problem and requesting a replacement.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/ Madam,

I am writing to express my disappointment with the recent purchase of a laptop from your store. I ordered the Laptop Samsung 24564 Model on 19th April and received it on 21st April.

Unfortunately, upon inspecting the laptop, I discovered that it was damaged.The screen was cracked in the top left corner. I have attached a photo for your reference.

I am very dissatisfied with the condition of the laptop, as I was expecting a brand new and undamaged product. I would like to request a replacement for the damaged laptop. Please let me know the necessary steps to proceed with this request.

Thank you for your prompt attention to this matter.

Sincerely,

Ranan Raman

Word Count: 118

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 5

Try using synonyms for the above words

Task Response

6.5

The letter effectively addresses the task by clearly stating the problem and requesting a replacement. It provides all necessary details. The letter falls short of the required 150 words.

Coherence & Cohesion

7.5

The letter is well-organized and easy to follow. The paragraphs flow logically and the ideas are connected smoothly.

Lexical Resource

6.5

The letter uses a good range of vocabulary, but there is room for improvement in using more sophisticated language.

Grammatical Range & Accuracy

7.5

The letter demonstrates good grammatical accuracy with only minor errors. The sentence structures are varied and mostly correct.

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