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Letter

Band 4+: You recently ordered a piece of furniture online, but when it was delivered, you found it damaged and the assembly instructions were missing. Write a letter to the company's customer service department to complain. Include: what item you ordered and when it arrived; describe the damage and the missing instructions; explain how this has inconvenienced you and what you expect the company to do (e.g., replacement, refund, or full instructions).

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Note: Both the topic and the answer were created by one of our users.

dear sir

i am writing this letter to report a recent problem with product from your website

so i have bought a modern glass table from your online shop ,there is absolutely no problems with delivery it is arrived at time what i was expecting for ,and the delivery taxes was so low i am happy with that

On the flip side,when i have opened the box with my order ,there was some broken glass from the main piece of table , and zero instructions about how put together a table,honestly i was surprised with this , instructions not essential but the main problem is damage order

overoll i have this kind of bad feeling about you’re service,i was wondering if some basic cover are included in cost of order,and how can i get my money back , or if some free repaire servic from you’re side are avalible ?

i hope this letter find you’re well , and i am looking forward to get you’re respond on my email as soon as possible

best regards

alex

Word Count: 177

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
you're: 4
Try using synonyms for the above words

Task Response

6
The letter addresses the main points of the task: it mentions the item (glass table), the damage (broken glass), the missing instructions, and the inconvenience. It also asks for a refund or repair. However, there are some lapses: the date of arrival is not specified, the inconvenience is only vaguely described, and the expected action is not clearly stated (e.g., replacement, refund, or full instructions). The tone is informal and includes irrelevant details about delivery and taxes. To improve, clearly state the order date, describe how the damage and missing instructions have affected you, and specify the exact resolution you expect (e.g., a full refund or a replacement). Also, use a more formal and structured format.

Coherence & Cohesion

4
The letter has a logical sequence of ideas, but the flow is disrupted by abrupt transitions and informal connectors (e.g., 'so', 'on the flip side', 'overoll'). Paragraphing is not used, making the text appear as a single block. To improve, organize the letter into clear paragraphs: one for the order and delivery, one for the damage and missing instructions, and one for the expected resolution. Use cohesive devices like 'Firstly', 'In addition', and 'Therefore' to link ideas smoothly.

Lexical Resource

4
The vocabulary is basic and repetitive, with some inappropriate choices (e.g., 'zero instructions', 'bad feeling', 'basic cover'). There are also spelling errors (e.g., 'overoll', 'avalible', 'repaire'). To improve, use more precise and formal vocabulary, such as 'I am writing to express my dissatisfaction', 'the tabletop was cracked', 'assembly instructions were missing', and 'I expect a full refund or a replacement'. Avoid informal expressions and ensure correct spelling.

Grammatical Range & Accuracy

3
The letter contains numerous grammatical errors, including incorrect verb tenses ('it is arrived', 'i have bought'), subject-verb agreement ('delivery taxes was'), and missing articles ('a product from your website'). Punctuation is often missing or incorrect (e.g., missing commas, run-on sentences). To improve, practice using past tenses correctly, ensure subject-verb agreement, and use proper punctuation. For example, 'I ordered a modern glass table from your online shop. It arrived on time, and I was pleased with the delivery service.'

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