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Letter

Band 5+: You recently ordered a product online, but it arrived damaged. Write a letter to the company. In your letter: Describe the item and what the damage is. Explain how you felt about this. Say what you would like the company to do.

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Note: Both the topic and the answer were created by one of our users.

Dear the company,

The purpose of this letter is to express my situation from your kitchen product, I ordered the utensil last week on sale period with discount 20%. Few days later, the product were delivered to my place and i put them out from the box which had damaged on it Absolutely, if the package was damage, the product inside would be broken, too. My utensil were broken and unshape which it could be.

I am so disappionted with your delivery process, Why do not you pack the product with a good matterial ? I order last week becase i have to use it in this week. I have celebrate party in pink theme to my child and it is so important to her. With this damage make me confuse and i do not know how to but the pink untensil in time.

I would like the company take respondsibility on this happened by providing me the pink untensil as soon as possible to catch the party up in time.

your faithfully,

Word Count: 173

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task, providing sufficient detail on the product, damage, feelings, and desired resolution. However, some aspects could be more clearly expressed.

Coherence & Cohesion

4.5

The letter's message is mostly understandable, but the flow is disrupted by grammatical errors and unclear sentence structures. Improving sentence structure and grammar would significantly enhance coherence.

Lexical Resource

The vocabulary used is appropriate for the context, but the range could be expanded. More precise and varied word choices would improve the overall lexical resource score.

Grammatical Range & Accuracy

Numerous grammatical errors significantly impact the overall clarity and fluency of the letter. Addressing these errors is crucial for improving the grammatical range and accuracy.

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