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Letter

Band 4+: you recently ordered something, when the delivery came in something was missing write a letter to the company, in your letter explain what you ordered and what was missing explain the importance of the delivery ask for a replacement item

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Note: Both the topic and the answer were created by one of our users.

dear sir/ madame

i hope my letter finds you well.

i am writting to you to complain about my order.

i ordered a phone holder, airpods, phone case, charger and ring light. also, a power bank and selfie stick from your website but i only got a phone case and a charger.

i need power bank and air pods because the trip is very long. and the other things are important for my instagram vlog videos.

my order hasn’t arrived yet , so could you please sent a replacement item or check the delivery company.

looking forward to hearing back from you.

marwa tabbal

Word Count: 104

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
phone: 3
Try using synonyms for the above words

Task Response

5
The letter addresses all parts of the task, explaining the order, what was missing, the importance of the missing items, and a request for replacement. To improve, ensure all points are fully developed with sufficient detail. For example, elaborating further on why the trip is long and how the power bank and AirPods are essential could strengthen the response. Also, the letter contains some grammatical errors. The letter falls short of the required 150 words.

Coherence & Cohesion

4
The letter's organization is somewhat clear, but could be improved with more distinct paragraphing to separate the explanation of the order, the reason for its importance, and the request for a replacement. Using cohesive devices more effectively would also enhance the flow and readability.

Lexical Resource

5
The vocabulary used is generally adequate for the task, but there's room to incorporate more precise and varied language to describe the items and the situation. For instance, instead of just saying 'the other things are important,' you could elaborate on why they are essential for your Instagram vlog videos using more descriptive words. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. Proofreading carefully before submission can help catch these errors.

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