Letter

Band 6+: you recently ordered something, when the delivery came in something was missing write a letter to the company, in your letter explain what you ordered and what was missing explain the importance of the delivery ask for a replacement item

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Dear Sir/Madam,

To whomever it may concern, this letter is addressing a complaint which follows up on the Amazon app chat complaint.

On the 4th of June 2025, I had ordered two pairs of Nike cotton socks, one pair of Skechers Arch fit shoes, and two pairs of cotton work gloves, the order number 235-123-1200 for your reference, from the following products, I have received only the socks, and the gloves, all but the shoes, has not been delivered.

I had received my order on the 5th of June, as I had opted for the Amazon one day delivery service, I had the intension of having my whole order with me on the same day, as I have to start work the next day, my work requires me to walk and stand all day, it is crucial for me to have my shoes.

I need a replacement for the same as it hasn’t been delivered, and I require it within the next two days, or please refund the amount and even the extra one-day delivery amount as, I will have to then take a day off, from work, and buy the shoes from a store near me.

Yours Sincerely,

Deepak Gotya

Word Count: 201

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

shoes: 3

order: 3

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points: it explains what was ordered and what was missing, and it explains the importance of the delivery. The tone is appropriate and the purpose is clear. However, there are some lapses in clarity and accuracy. For example, the phrase 'all but the shoes, has not been delivered' is confusing and grammatically incorrect. Also, the opening 'To whomever it may concern' is redundant after 'Dear Sir/Madam'. To improve, ensure each sentence is clear and grammatically correct, and avoid mixing formal and informal expressions. Additionally, the request for a refund or replacement is clear, but you could strengthen the letter by explicitly stating the desired action (e.g., 'I would appreciate it if you could...'). Overall, the task is well covered, but minor improvements in clarity and grammar would elevate the response.

Coherence & Cohesion

The letter is generally easy to follow, but there are some issues with cohesion and paragraphing. The opening is slightly awkward with two salutations ('Dear Sir/Madam' and 'To whomever it may concern'), and the first paragraph is a long, run-on sentence that could be broken into clearer sentences. The second paragraph mixes the explanation of the order, the delivery, and the importance of the delivery, which could be better organized into separate paragraphs. The final paragraph is clear but could be more logically structured. Overall, the message is understandable, but the flow would benefit from clearer paragraphing and smoother transitions.

Lexical Resource

The vocabulary used is appropriate for the task, with some good attempts at formal language (e.g., 'for your reference', 'crucial', 'replacement'). However, there are some inaccuracies and awkward phrasings, such as 'the intension' (should be 'intention'), 'all but the shoes, has not been delivered' (grammatically incorrect and awkward), and 'I need a replacement for the same' (could be more natural). The range of vocabulary is adequate but not extensive, and there is some repetition. To improve, use more precise and varied vocabulary, and ensure correct word forms.

Grammatical Range & Accuracy

There are several grammatical errors and punctuation issues that affect clarity. For example, 'the intension' is a spelling error, 'all but the shoes, has not been delivered' has subject-verb agreement and comma issues, and the first paragraph is a run-on sentence. Additionally, there are missing commas and awkward sentence structures. The letter uses a limited range of grammatical structures, with mostly simple and compound sentences. To improve, focus on sentence structure, subject-verb agreement, and correct use of punctuation. Proofreading for common errors would also help.

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Band 6+: you recently ordered something, when the delivery came in something was missing write a letter to the company, in your letter explain what you ordered and what was missing explain the importance of the delivery ask for a replacement item

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

you recently ordered something, when the delivery came in something was missing write a letter to the company, in your letter explain what you ordered and what was missing explain the importance of the delivery ask for a replacement item

you recently ordered something, when the delivery came in something was missing write a letter to the company, in your letter explain what you ordered and what was missing explain the importance of the delivery ask for a replacement item

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You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: - Give details about the order you made - Explain what was wrong with the item - Tell the company what you want them to do about it

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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