Letter

Band 6+: you recently ordered something, when the delivery came in something was missing write a letter to the company, in your letter explain what you ordered and what was missing explain the importance of the delivery ask for a replacement item

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Dear Manager,

I hope this letter finds you well. I am writing this letter with regards to the bed which I ordered recently from your online marketplace. Though, the overall experience was great – when it arrived, I found that the two rear legs of the bed were missing. I even tried to locate if there were any package that we missed by chance. But that doubt got clarified once I reached your customer service associate and was informed that it comes in one package only.

It is disappointing to get incomplete set of assembly after waiting for two weeks. As businesses are going to shut down for the Christmas, my only request is to expedite the shipping of missing parts or to send complete set of bed.

Let me know how you would like to handle the issue.

With regards,

Ripesh

Word Count: 142

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the order, the missing parts, and the desired resolution. The tone is polite and professional. To further enhance the response, consider adding specific details about the furniture set (e.g., model number, order date) for clarity. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the information is presented in a logical order. However, the transition between describing the missing parts and requesting action could be smoother. Consider adding a sentence to directly link the disappointment of the incomplete set to the request for expedited shipping or a complete replacement. For example, you could add: "Because of this incomplete delivery, I request..."

Lexical Resource

The vocabulary used is appropriate and generally accurate. Phrases like 'online marketplace,' 'customer service associate,' and 'expedite the shipping' are well-chosen. To further enhance the lexical resource, consider using more varied vocabulary related to furniture and delivery issues. For example, instead of 'incomplete set of assembly,' you could use 'incomplete furniture set' or 'deficient consignment.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, but there are a few areas where improvements can be made. The phrase 'with regards to the bed which I ordered recently' could be more concise, such as 'regarding the bed I recently ordered.' Also, the sentence 'I even tried to locate if there were any package that we missed by chance' could be improved to 'I even tried to check if we had missed any packages by chance.' Pay attention to sentence structure and word choice to enhance clarity and accuracy.

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