Band 9: You recently purchased a new appliance from a local store, but it stopped working after only a few days. Write a letter to the store manager complaining about the faulty appliance. You should include details about: - the appliance you bought and when you bought it - the problems you have experienced with the appliance - what action you expect the store to take to resolve the issue.

Dear Store Manager,

I am writing to express my profound dissatisfaction with a defective appliance I recently purchased from your establishment and to request a resolution.

I bought a PremiumCool Air Purifier, Model XJ7, from your store on October 26th, 2024. The transaction was completed smoothly, and I was initially very pleased with my purchase. However, my satisfaction was short-lived.

The appliance malfunctioned almost immediately. Upon setting it up the same day, it operated for no more than two hours before emitting a persistent, loud grinding noise from its internal fan. Furthermore, despite being on its highest setting, it ceased purifying the air altogether, as the indicator light for air quality remained static even in a visibly dusty room. This suggests a critical failure in both its mechanical components and its sensor technology.

Given that the appliance is fundamentally faulty and failed within a negligible period, I expect a full refund as per my statutory rights. I have retained the original packaging, the receipt, and all included documentation, and I am prepared to return the defective unit to your store at your earliest convenience.

I value my patronage at your store and trust you will handle this matter promptly and fairly. I look forward to your written confirmation and instructions on how to proceed.