Band 5+: You recently purchased a new appliance from a local store, but it stopped working after only a few days. Write a letter to the store manager complaining about the faulty appliance. You should include details about: - the appliance you bought and when you bought it - the problems you have experienced with the appliance - what action you expect the store to take to resolve the issue.

Dear Sir,

I am writing this letter to raise a complain about my Samsung microwave that I have purchased about a month ago from your CK Electronics, Eslington branch.

I worked fine for few weeks and then, the buttons on the microwave had stopped working properly. Sometimes, the door also locks itself and doesn’t open after trying hard.

I tried raising a complaint to customer service over phone but they suggested to contact the store manager instead. It still have warranty for another 9 months. It would be a pleasure if you either send a technician to repair it or completely replace it. Hope to hear from you soon.

Yours sincerely.