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Letter

Band 5+: You recently purchased a new laptop online and it arrived with several issues that you did not expect. Write a letter to the company's customer service department complaining about the laptop. You should include details about: - what problems you experienced with the laptop - how these issues have affected your work/studies - what resolution you are seeking from the company.

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Dear customer service department,

I’m writing to you to to talk about the laptop I have recently received from your company, and it’s functionality didn’t meet my expectations.

The issues I have experienced was that firstly, I took a drastic amount of time to turn it on as the buttons didn’t respond properly. Secondly, when I tried working on the computer, in a few minutes it started heating up and turning off by itself.

Today in the morning I had a very important letter I had to send to my boss. I wasn’t able to send it on time due to these problems. The results of this was that my boss was really disappointed in me, as I was the only worker who never had problems with punctuality.

The resolution I’m suggesting is that I will send the computer back to you, and you will replace it with another computer. In case of this solution not working you will pay me back the money I used to by the computer.

Best regards,

Samina

Word Count: 173

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

computer: 3

Try using synonyms for the above words

Task Response

The letter addresses the task but could include more specific details about the problems experienced with the laptop and the impact on work/studies. The desired resolution is stated, but it could be clearer and more assertive.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Paragraphing is present, but transitions between points could be smoother to enhance coherence.

Lexical Resource

The vocabulary used is basic and lacks precision. Expanding the range of vocabulary would help to express the issues and desired resolution more effectively.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. A wider range of sentence structures and improved accuracy in grammar and punctuation are needed.

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