Band 5+: You recently purchased a new smartphone from an online retailer, but it arrived damaged and with missing accessories. Write a letter to the customer service department of the online retailer complaining about the condition of the smartphone. You should include details about: - the specific damage you observed on the phone - the missing accessories that were supposed to be included - what you expect the retailer to do to resolve this issue.

Dear Sir or Madam

I hope this letter finds you well. I am writing this letter to express my dissatisfaction towards your services regarding the phone that I purchased from your store last week.

First of all, you was inform me that the package will be full covered in order to prevant damage while shipping process. Unfortunately, it was not well packanging that you were offered to me. As result, my phone screen has a black dot on it. And It becomes serious issue because it affected the main board of the phone.

Moreover, It has to be included with an earphone as you wrote in your detailed product. Therefore, I would greatly appreciate it, if you can take responsibility with this problem. As I am your regular customer I hope you can consider it to give me a refund or change the phone unit with the better one.

I am look forward to hearing good response from you soon.

Your Sincerely,

Dayu