Letter

Band 4+: You recently purchased a piece of electronic equipment from a local store. However, you discovered that the product does not work as advertised, and there are some issues with its functionality. Write a letter to the store manager informing them about the situation. In your letter: - Explain the product you purchased and when you bought it - Describe the issues you have encountered with the product - Request for an exchange or a refund for the faulty product

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Dear Sir or Madam,

I am writting to express my dissatisfaction due to the product that I purchased recently.

At the begining, the complaint involves hairdresser with extended functionality. I bought it on Thursday,precisely on 4th of December, in Kaufland market on 45 Niedziałkowskiego Street.

Going to the point, the merchandise do not work properly, as it would do. After 2 minutes of using it, the electronic device start overheating with the result of turning off. Additionally, the charging cable is not long, as it was shown on the advertisement – it should have 1 meter long, but it has not even 50 cm in real. Please, investigate the faulty product, which is attached to this letter.

Consequently, I would like to request for an exchange for new one, because of these defects. If it may not be possible, I would like to receive a refund instead.

I am looking forward for hearing from you.

Your faithfully,

Arek J

Word Count: 159

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, clearly stating the product purchased, the issues encountered, and the desired resolution. The tone is appropriate for a formal letter of complaint. To improve, ensure that the details provided are always accurate and consistent (e.g., avoid stating that the faulty product is attached to the letter when it is not physically included). Also, pay close attention to grammar and word choice to enhance clarity and professionalism.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between paragraphs to guide the reader. For example, when transitioning from describing the product to detailing the issues, a clearer link could be established. Additionally, ensure that each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of saying 'Going to the point,' you could use a more formal phrase like 'To elaborate on the issue.' Also, try to incorporate a wider range of vocabulary related to product defects and customer service to enhance the letter's impact.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'I am writting' should be 'I am writing,' and 'the merchandise do not work properly' should be 'the merchandise does not work properly.' Proofreading carefully before submitting can help catch these errors.

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Coherence & Cohesion

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