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Letter

Band 6+: You recently purchased a product online, but when it arrived, it was damaged and not functioning properly. Write a letter to the seller. In your letter: Explain the issue with the product you received. Request a replacement or refund. Ask about the next steps you need to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I hope you are doing well. I am writing to express my disappointment with the product I purchased from your online store. I bought a wireless headphones (Order No: 123456) from your online website and, unfortinately, the product was damaged and malfunctioning when I opened it it.

The right earbud does not produce any sound and the charging cable also has some cracks. As the product has warrantly, I would appreciate a replacement or full refund. Additionally, I have attached few photographs of the damange with the product invoice for your reference.

Could you please process my request at your earliest convenience and let me know if I need to return the item. Moreover, I would also like to know if any necessary steps are required from my side.

Thank you for your time and I am hoping to get your prompt response on this matter soon.

Yours sincerely,

Pooja Patel

Word Count: 155

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task. Minor improvements in clarity and structure would enhance the response.

Coherence & Cohesion

The letter is generally easy to follow, but some minor organizational issues and grammatical errors slightly affect the overall flow.

Lexical Resource

6.5

The vocabulary used is appropriate for the context, demonstrating a good range of words. More precise and sophisticated language could elevate the score.

Grammatical Range & Accuracy

5.5

While the letter demonstrates a range of grammatical structures, some errors affect the overall accuracy and fluency. Improved grammatical accuracy would significantly improve the score.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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