Band 5: You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund. (User-Written IELTS Writing Task 1 Sample)

Dear Sir/Madam,

I am writing this letter to express my frustration about the product I recently purchased from your shop. I obtained one set of mugs on 21st April 2025. I purchased it with expectation of premium quality; unfortunately, I received broken mugs, when I opened the box of this item.

Lets explain about the issue. I purchased this item for my parents’ anniversary hastily. I wanted to gifted them on their special day. After I buy, I reached at home then I wanted it back. It with Colourful paper or that time I saw three mugs were damaged even though I had not hold strips. After that I felt down about my choice of gift. It is not only cheap quality but also there mug colour is fade. As a result, it spoiled our special day because I could not give any present to my parents.

Considering the further circumstances, I would request to you please either give my refund or replace this item as soon as possible. Please you should check the all items first before display there.

Yours faithfully,

Preet.

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Band 5+: You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.

You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.

You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.

You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

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