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Letter

Band 5+: You recently stayed at a hotel and encountered several issues during your stay. Write a letter to the hotel manager. In your letter: 1. Explain the problems you faced during your stay. 2. Describe how these issues affected your experience. 3. Suggest how the hotel could improve its services in the future.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to lodge a formal complaint regarding the various problems which encountered during my recent stay at your hotel. I remember, I booked one deluxe suite at your hotel on2nd October for almost three days. There were various issues which I had to faced during my two days of stay. Firstly, with the food that was complementary by the hotel and second was with the parking of hotel.

Let me explain the issues in the detail. Talking about the food it was too oily. After eating that I was sick for almost three days. Adding to this, I was here to attend my friend’s marriage unfortunately, I was not able to attend it as doctor advised me complete bed rest due to various medical issues that encountered with eating that oily food. Furthermore, parking is bit way from hotel, all tourists must walk for almost 20 minutes to reach there, which is too inconvenient.

Would you kindly, pay attention to the management of the hotel. There must be some rules and regulation in preparation of food. The cook needs to pay attention towards the ingredients so that people do not suffer from any problem. Moreover, there must be parking closer to the hotel also.

Thanks for your consideration.

Yours faithfully,

Megha Dalla.

Word Count: 216

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 6

there: 4

various: 3

which: 3

almost: 3

issues: 3

parking: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task, providing a clear explanation of the problems, their impact, and suggestions for improvement. However, the response could benefit from a more structured and detailed explanation of the issues.

Coherence & Cohesion

5

The letter's message is mostly understandable, but the flow could be improved with better paragraphing and clearer transitions between ideas. The numerous grammatical errors negatively impact the overall coherence.

Lexical Resource

4.5

The vocabulary used is appropriate for the context, but the range could be expanded to demonstrate greater lexical sophistication. More precise and varied word choices would enhance the letter's impact.

Grammatical Range & Accuracy

3.5

The letter contains numerous grammatical errors that affect the clarity and fluency of the writing. Improving grammatical accuracy is crucial for achieving a higher score.

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