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Letter

Band 6+: You recently stayed at a hotel and experienced several issues with your room. Write a letter to the hotel manager. In your letter: Describe the issues you encountered Explain how these issues affected your stay Request a suitable resolution to the problem

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Note: Both the topic and the answer were created by one of our users.

To Whom It May Concern,

This is Benny Tan. I stayed at your hotel for a duration of 4 days between 3rd of September until 7th September in Room 157 at level 1. Allow me to elaborate in next paragraphs what I had experienced during your stay.

During my stay, I was affected by the noise of a renovation at the lobby. I was confused by the fact that the work started at night from 10 o’ clock onwards. Apparently, the noise affected our sleep throughout the night. Our stay of 4 nights was a horrible experience as we encountered the noise for 4 nights.

I seek for a refund or a voucher to be given due to this. I am looking forward to your reply within 2 days otherwise I have no choice but to escalate this matter to your management.

Well regards,

Benny Tan

Word Count: 146

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

noise: 3

Try using synonyms for the above words

Task Response

6.5

The letter effectively addresses the task by describing the issues, explaining their impact, and requesting a resolution. However, the letter could be more detailed in explaining the impact of the noise on the stay. The letter falls short of the required 150 words.

Coherence & Cohesion

5.5

The letter is generally coherent, but the flow could be improved with smoother transitions between paragraphs. The use of 'Well regards' at the end is also not appropriate for a formal letter.

Lexical Resource

The letter uses a good range of vocabulary, but some phrases could be more precise and sophisticated.

Grammatical Range & Accuracy

The letter contains some grammatical errors that affect the overall clarity and fluency. The use of tenses and punctuation could be improved.

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