Band 5+: You recently stayed at a hotel and were not happy with the service you received. Write a letter to the hotel manager. In your letter: Describe the service you were unhappy with. Explain how it affected your experience. Say what you would like the manager to do. You do NOT need to write any addresses.

Dear Sir,

I am writing to complain about the quality of service I was provided with in your hotel and would request you to issue me a refund or give me a voucher to be used for my next stay.

I stayed at your Jeli hotel past Tuesday and the overall service I received was horrible. To begin with, when I checked-in at 10AM, forget about the greetings, there was no staff at the reception to show me my room and hand me the keys. I waited 20 minutes for receptionist just to know that my room was not ready yet. I had to wait another 20 minutes for my room to be ready. In addition, when I finally reached the room and went to washroom, the shower was not working properly, there was no soap. After a brief call and a 15 minute wait, staff was able to solve this problem and when I came back from a conference at night the key card did not work which was very disappointing as I had a very hectic day with lots of conferences. Due to this I had to wait for 20 more minutes to get it fixed.

This overall experience was very disappointing in terms of wait times and room service. I kindly request you to take a look into this feedback in addition to providing me with the refund or a voucher which can be used for my next stay.

I will be waiting for your reply.

Yours sincerely

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