Dear Manager,
My name is Bharti. I am writing this letter to express my dissatisfaction from your services, during my stay last week. I had to face manifold issues related to the room service and food serving facilities.
I was on my business trip from 11th February 2026 to 18th February 2026. I booked a room in your hotel at-least one week prior to my trip. Also, I included pick up and drop off service to Airport. I also catered my flight details such as day and time when I filled the registration form. When I arrived at the airport and took exit, then no driver was there for your pick. I called at reception and they declared that, by mistake they forget to advise the driver. I took an uber ride to reach to your hotel.
Secondly, when I was at the check-in counter, the man at the desk, was very rude. He did not a well-manared person. His behaviour with people was so irritating and he did not guide people properly. . During my booking, I advised not to include lunch menu in my package but the billing department charged me for that too. I had applied for the refund and the timeline for it 4-6 weeks.
Overall, I am very dissatisfied from the Hotel’s service. I will not recommand to anybody about your place in future.
Also, I appreciate if I could get my refund on-time to avoid any further inconvienence.
Regards
Bharti