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Letter

Band 7+: "You recently stayed at a hotel for a business trip but encountered several issues during your stay. Write a letter to the hotel manager expressing your dissatisfaction, detailing the problems you experienced, and requesting a resolution."

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this to bring to your attention an issue I faced while staying at your hotel from 4th October to 6th October.

Firstly, I sought assistance from the reception in connecting my laptop to the wifi, but the

staff was unable to provide me clear instructions. This caused inconvenience as I missed one of my crucial meetings. Secondly, I invited a client for a lunch at

one of your restaurants. Although, the service was prompt but the food was cold and lacked the taste. Moreover, coffee was spilled on the company document by restaurant staff while serving. The document was critical for the company and due to the incident, I was unable to close the deal.

Overall, these issues significantly impacted my experience, I kindly request you to address these concerns and take appropriate measures to prevent similar issues in future.

I look forward to your immediate attention to this matter and a prompt resolution.

Yours Sincerely,

Ram kapoor

Word Count: 163

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Overall Band Score

7.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

7.5
The letter adequately addresses the task by expressing dissatisfaction with the hotel stay, detailing the problems faced, and requesting a resolution. However, it could benefit from a more formal salutation such as 'Dear Mr./Ms. [Manager's Last Name],' to maintain a professional tone.

Coherence & Cohesion

7.5
The letter is generally well-organized and coherent. The issues are clearly presented in separate paragraphs, and the overall message can be followed effortlessly. However, consider using transition words or phrases to enhance cohesion between sentences and paragraphs.

Lexical Resource

6.5
The vocabulary used is mostly appropriate, but there is room for improvement in terms of variety and sophistication. Consider using more diverse and precise vocabulary to convey the impact of the issues and the request for resolution more effectively.

Grammatical Range & Accuracy

7.5
The letter demonstrates a good range of grammatical structures with few errors. However, pay attention to the use of articles ('the staff,' 'the company document') and ensure consistent use of past tense for the timeline of events ('I sought,' 'the document was critical'). Additionally, check for subject-verb agreement ('the staff was unable,' 'the food was cold').

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