Band 7+: You rented a car from a rental company, but upon returning it, the company charged you extra for damage that you believe was pre-existing. Write a letter to the rental company's customer service department. Include details about: what the damage was and where it was located; why you believe it was already present before you took the car; what evidence you have and what refund or resolution you expect.

Dear Sir or Madam,

I am writing to lodge a complain about substandard customer care service in your department. I was charged extra for damage that I believe was pre-existing on the car I rented last week.

The damage was on the tyre located on the front-right hand side, which had an abnormal size and shape. Although I was not conversant with the matter at hand, my friend Lisa notified me.

I believe it was already damaged since it had a crack before I took it. After doing a general inspection of the condition of the vehicle, I realised that one of the wheels had a glaring tear.

To prove this, the evidence I have is the photo I took of the car before I drove it. It has always been my routine to take photos of items that are borrowed just in case of anything. Therefore, I expect to be refunded my money because it wasn’t my fault, and I felt like I was given unfair treatment by your company.

I expect a full refund to compensate for the inconvinience incurred.

Yours faithfully,

Loice Sambai.