Band 8+: You recently used a delivery service to send a package to a relative, but the package was lost or damaged in transit. Write a letter to the delivery company's complaints department. Include: details of the package and what happened; how this has caused problems for you or the recipient; what compensation or action you expect from the company.

Dear Sir,

I am writing to express my disappointment at the quality of your service rendered to me last week. I would say that I was shocked with the results of the package that was delivered to my client from Owerri to Lagos.

To begin with, the dispatch rider arrived very late to pick up the package, and this translated to an equally late delivery as well. To my utmost dismay, my client called me with so much distress, saying that the items were damaged and all torn. He equally sent me some video evidence.

This poor service has cost my business a lot because we’ve had to replace the items for our customer, and also cover for the delivery again. This has incurred some losses for my company, and has also made our services questionable to this particular client.

I expect full compensation for the damaged goods and the cost of delivery. I also expect a guarantee that your services will be improved going forward because I may hesitate to use your services next time.

Thank you for your continued cooperation. I await your positive response.

Yours faithfully,

Akaolisa Munachi