Letter

Band 6+: You recently used a delivery service to send a package to a relative, but the package was lost or damaged in transit. Write a letter to the delivery company's complaints department. Include: details of the package and what happened; how this has caused problems for you or the recipient; what compensation or action you expect from the company.

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Dear Sir,

I am writing this letter regarding the delivery service for the package that I used to deliver items for my aunt from your store.

Last week, I visited your store to deliver some items for my aunt. The package number is FTFHDL89, and some of the items were very important to her; one of them was a wedding dress. Today, during the conversation, I got to know that she has not received the package yet. I paid an extra 100 $ for this package to arrive on time, but unfortunately it did not go through.

My aunt’s daughter is getting married, and due to this issue, she is extremely irritated and annoyed. She selected this beautiful dress for her wedding. However, she is now purchasing her stuff from her hometown. That service has her family really worried about all the things.

Now, at the threshold of my pateince, I appreciate your understanding and look forward to these concerns and find the best possible solutions that allow for the delivery system more efficent and accurate.

Your Sincerely

Gabie

Word Count: 179

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

package: 4

items: 3

Try using synonyms for the above words

Task Response

The letter addresses the main requirements of the task: it provides details about the package (tracking number, contents, and the fact it was not delivered), explains the impact on the recipient (the aunt's distress and the need to buy a replacement dress), and requests action (finding a solution and improving the delivery system). However, there are some inaccuracies and omissions: the package is described as 'lost or damaged' but the letter only mentions non-delivery, and the expected compensation is not clearly specified (e.g., a refund or replacement). The tone is somewhat informal and the final paragraph is unclear. To improve, clearly state what happened (lost or damaged), specify the exact compensation you expect (e.g., a full refund or a replacement), and ensure the closing is more professional and concise.

Coherence & Cohesion

The letter is generally easy to follow, with a clear structure: introduction, details of the issue, impact, and expected action. However, the final paragraph is confusing and contains a run-on sentence that disrupts the flow. The paragraphing is adequate but could be improved by separating the impact on the recipient from the expected action. To enhance coherence, use clearer topic sentences and ensure each paragraph has a single main idea.

Lexical Resource

The vocabulary is appropriate for the task, with some good choices such as 'extremely irritated and annoyed' and 'at the threshold of my patience.' However, there are some awkward phrasings and minor errors (e.g., 'deliver items for my aunt' should be 'send items to my aunt,' 'pateince' should be 'patience,' 'efficent' should be 'efficient'). To improve, use more precise and natural expressions, and proofread for spelling and word choice.

Grammatical Range & Accuracy

The letter demonstrates a reasonable range of grammatical structures, but there are several errors that affect clarity. For example, 'I paid an extra 100 $' should be 'I paid an extra $100,' and 'That service has her family really worried about all the things' is awkward and unclear. The final sentence is a run-on and lacks proper punctuation. To improve, focus on sentence structure, subject-verb agreement, and correct use of articles and prepositions. Proofreading for minor errors will also help.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

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