Dear Sir or Madam,
I hope this email finds you well. I am writing to bring to attention some issues related to the service provided at your airport.
Here is detailed information about my flight. It was an international flight form Minsk to Beijing, number MB 123455, the departure time was May 25th 8 a.m. The problem occurred in the departure hall, exactly after my registration was finished.
Specifically, the issue was that I desperately needed a separate room for changing my child’s clothes. However, there was no a corner with a table in the bathroom, let alone a room. As a result, I was unable to placate my child and make him feel comfortable.
Having required a consultant at the information desk for assistance who name is Kate Green, she replied in an impolite manner and suggested that I solve my problem without disturbing her. I find this situation unacceptable because such an unprofessional behavior may not only affect the reputation of the airport, but also spoil the whole trip for travelers. I would appreciate it if you could reprimand Kate Green and deliver communicative courses for the airport staff, that will help to avoid similar problems in future.
Thank you for your time and attention to this matter. I hope it will be resolved soon.
Your sincerely,
Viktoria Musik