Letter

Band 5+: You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

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Dear Sir or Madam,

I am writing this to express my dissatisfaction with the notification service at your airport.

I was flying from Soekarno-Hatta Airport in Jakarta to Beijing Capital International Airport on 17 of August 2023 with my family. we arrived a two hours before the flight to ensure we passed through the gate on time before the lines got long.

I have to say that notification services and information display in the airport, the information is not delay. I was surprised when I found out from my sister that the schedule and the gate had changed. I had to made sure to the costumer service that schedule and gate already changed.

I would like to recommend that you must improve the notification service and information display keeping real time and stay up to date about schedules and gates. I know to organize staff’s is not easy and system can malfunction, but international standards must be maintained in an international airport.

I look forward to your response.

Sincerely,

Leandro

Word Count: 170

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

notification: 3

service: 3

airport: 3

international: 3

information: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by describing the flight details, the problem encountered, and offering suggestions for improvement. However, there are some issues with clarity and accuracy. The description of the problem is somewhat confusing: the phrase 'the information is not delay' is unclear, and it is not explicitly stated what the problem was (e.g., lack of announcements, incorrect information). The flight details are provided but could be more precise (e.g., flight number). The suggestions are relevant but could be more specific. Overall, the response covers the requirements but with some lapses in coherence and language accuracy. To improve, ensure that the problem is clearly explained, provide more specific details, and use more precise language.

Coherence & Cohesion

The letter has a clear structure with an introduction, body, and conclusion, and the purpose is evident. However, the flow is disrupted by awkward phrasing and unclear references (e.g., 'the information is not delay' and 'I had to made sure to the costumer service that schedule and gate already changed'). The paragraphing is acceptable but could be improved by separating the problem and the suggestion more clearly. To enhance coherence, use clearer topic sentences and ensure each paragraph focuses on a single idea.

Lexical Resource

The vocabulary is adequate for the task, with some appropriate formal expressions (e.g., 'express my dissatisfaction', 'international standards must be maintained'). However, there are several word choice and collocation errors (e.g., 'notification services and information display' should be 'notification service and information displays', 'the information is not delay' should be 'the information was delayed', 'costumer service' should be 'customer service'). To improve, use more precise and natural vocabulary, and proofread for common collocation errors.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect clarity, including subject-verb agreement ('we arrived a two hours' should be 'we arrived two hours'), tense inconsistencies ('I had to made sure' should be 'I had to make sure'), and incorrect use of articles and prepositions. There is also a missing comma after 'Dear Sir or Madam' and inconsistent punctuation. To improve, focus on basic sentence structures, verb tenses, and proofreading for common errors. Using a wider range of complex structures would also help.

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Band 5+: You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

Check Your Answer On This Topic?

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

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