Letter

Band 7+: You travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide -your flight details -What is the problem -Suggest some improvement you want to see

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Dear Manager,

I am writing this letter to draw your attention to the poor management that I encountered at the airport.

To begin with, I would like to provide you with my flight details for reference. My flight number was QY123874, and I was travelling from Toronto to Shanghai on November 3, 2025 at 8 p.m.

Some of the major problems that I experienced were at the Pearson airport in Toronto. First of all, the available entrances for security check in was insufficient, this caused longer waiting time and line up. Secondly, poor signs and guidance made me hard to find correct departure section. Moreover, staffs do not know all the information about the airport, which may mislead travelers and waste a considerable amount of time.

Based on my experience at Pearson airport, I would like to propose some suggestions to improve better experiences. One suggestion that I would like to recommend is to add more entrance for security check-in, especially during holiday seasons. This will not only boost efficiency, but also safe times for travelers. On top of that, providing proper training sections for staff members would foster overall satisfaction for visitors.

I would appreciate if you could consider my suggestions. Please let me know what you think and I am looking forward to hearing from you.

Sincerely,

Jasmine Jiang

Word Count: 221

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 5

airport: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant details about the flight, the problems encountered, and suggestions for improvement. The content is well-organized and presented clearly. Minor improvements could include adding more specific details to the suggestions to enhance their impact.

Coherence & Cohesion

The letter is generally well-organized with a clear introduction, body paragraphs, and conclusion. The sequence of information is logical and easy to follow. However, the transition between the description of the problems and the suggestions could be smoother. Consider using more explicit transition phrases to link these sections. Also, ensure that each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The letter demonstrates a good range of vocabulary suitable for the task. Terms like 'insufficient,' 'mislead travelers,' and 'foster overall satisfaction' are appropriately used. To further enhance the lexical resource, consider incorporating more varied and sophisticated vocabulary related to airport management and customer service. For example, instead of 'poor signs,' you could use 'inadequate signage.'

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are some noticeable errors. For example, 'this caused longer waiting time and line up' should be 'this caused a longer waiting time and line up'. Also, 'safe times for travelers' should be 'save time for travelers'. Correcting these errors and ensuring consistent subject-verb agreement will improve the grammatical accuracy. Pay close attention to article usage and verb tense consistency throughout the letter.

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