Dear manager,
I am writing this letter to draw your attention towards awful experience with the room services. I was in Goa last week to enjoy my free time and got problem with air cooling system in my room.
On the onset, previous week I was staying in your hotel. As, I heard that your hotel amenities are also good as well as the customer service by the staff is excellent. However, my experience was not the same. At first, your staff members had to struggle a lot for finding my room keys. Afterwards, I put our stuff in room and went outside to enjoy beach but after I came back I realized that AC is not working. Therefore, I was feeling warm. On that date unfortunately their was not staff to help me out. As a result, neither I am able to change room nor get someone to fix it.
Sir, I request you to give my idea to everyone working in the hotel is to do proper inspection of the room before booking it for someone else. Another thing, I want is to give some discount on hotel fee on my next tour.
I hope you will understand my situation and try to change the working pattern from your side.
Yours faithfully,
Saksham.