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Letter

Band 6+: You work at home and have a problem with a piece of equipment that you use for your job. Write a letter to the shop or company which supplied the equipment. In your letter •Describe the problem with the equipment. •Explain how this problem is affecting your work. •Say what you want the shop or company to do.

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Note: Both the topic and the answer were created by one of our users.

Respected Sir or Madam

I hope this letter finds you well. I am writing this letter to you do to the problem with my charger which I bought it from your store on 26th December 2023 for my laptop.

Currently, I am employed with Rogers and tackling the customers issues being a customer service advisor, and mostly I performed my work from home. On regular basis, I have to attend certain number of calls and then after update conversations on my workday tasks. But as my laptop is not turning on because battery died out on me, I cannot perform my work and it is undeniable that it is affecting my performance negatively.

I was working on my laptop and charger was connected to the device, instead of charging my laptop it drained the battery. I have no idea what exactly the problem is, but I insist you to please replace a product that I got it from your store.

I am one of the loyal customers of your store and always had a good experience except this time. I do want you replace the charger with another or send me full refund as soon as possible so that I can concentrate on my work.

Looking forward for positive feedback.

Yours sincerely

Word Count: 212

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Overall Band Score

6

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

charger: 3

laptop: 3

Try using synonyms for the above words

Task Response

6

The letter adequately addresses the task by describing the problem with the equipment, explaining how it affects work, and stating the desired action from the shop. However, it could be more specific about the charger issue and the impact on work to enhance task response.

Coherence & Cohesion

6

The letter is mostly coherent and cohesive, with a clear structure of introduction, body, and conclusion. Paragraphing is well managed. To improve, consider using more linking words and transitions for smoother flow between ideas.

Lexical Resource

6

There is a good range of vocabulary used, but some expressions could be more precise and natural. Try to incorporate more sophisticated and varied vocabulary to enhance the lexical resource.

Grammatical Range & Accuracy

6

The letter demonstrates a variety of sentence structures and generally accurate grammar. However, there are some punctuation errors and minor grammatical mistakes that could be corrected for a higher score.

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